Shipping Information
- Shipping Time: Orders are usually processed within 48 hours. This means we’ll package your items and prepare them for shipment.
- Shipping Charges: We offer free shipping on all orders.
- Tracking: After your order has shipped, you will receive tracking details via WhatsApp, email, and SMS. This allows you to monitor your package’s journey right to your doorstep.
Returns Policy
- 15-Day Return Window: We offer a hassle-free 15-day return policy. To qualify for a return, items must be in their original condition—unworn, unused, with tags still attached, and in the original packaging. Please ensure you include the receipt or proof of purchase with your return.
- Refund Processing: REEV reserves the right to inspect returned items before processing refunds to ensure they meet return criteria.
- Missing Items in Returns: If you claim to return multiple products but some are missing when picked up, we may deduct the full MRP of any missing product from your refund.
Refund & Replacement Policy
- Refunds: Once you initiate a return and we receive the product back at our warehouse, your refund will be processed. Please allow some time for the refund to reflect in your “REEV WALLET”.
- Replacement & Exchange: If you prefer, you can request a replacement or exchange for your order under the same conditions as returns. Keep in mind that replacements will be shipped only after the initial return has been picked up or delivered.
Return Process
- Initiating a Return: You can start your return request directly on our website. If you need help, our Customer Support team is available to guide you through the process.
- Pickup Availability: Once you’ve booked the return, please be available for the pickup. It’s important to answer calls from the delivery partner to ensure a smooth process. If you miss the pickup, it may be cancelled, and you’ll need to initiate the process again.
- Serviceability of Pin Codes: Most pin codes are eligible for both forward and reverse shipping. However, in rare cases, some pin codes may only allow outgoing shipments. If this happens, we may ask you to return products via an alternate courier service.
- Non-Serviceable Pin Codes: If your pin code is non-serviceable, you will need to return the items to our warehouse at your expense. Shipping cost Upto INR 70 will be refunded to your original source of payment / bank account.
Please address all returns to: 3rd Floor, No. 310, Silver Springs, Parsi Sheri, Bhagal Navapura Karva Road, Surat, Gujarat, India – 395003
Addressing Missing Products or Empty Parcels
If you receive an empty parcel or discover a missing product, please contact our Customer Support team within 48 hours of delivery. To assist with your claim, you’ll need to provide a 360-degree unpacking video of the parcel. This helps us assess the situation accurately.
Please note that insufficient evidence or visible signs of tampering may result in your claim not being honored. In these cases, REEV reserves the right to make the final decision.