This Privacy Policy outlines how REEV (referred to as “the Site,” “we,” “us,” or “our”) gathers, uses, and shares your personal information when you visit our website, utilize our services, or make purchases from WEBSITE LINK (collectively referred to as “the Services”). The terms “you” and “your” refer to anyone using our Services, including customers and website visitors.
We encourage you to read this Privacy Policy carefully. By accessing or using any of the Services, you consent to the collection, use, and disclosure of your information as detailed in this document. If you do not agree with the terms of this Privacy Policy, please refrain from using our Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or to comply with legal, regulatory, or operational requirements. When updates occur, we will post the revised policy on our Site, update the “Last updated” date, and take any necessary steps to ensure compliance with applicable laws. We encourage you to review this policy regularly to stay informed about how we protect your information, as your continued use of our services signifies acceptance of any changes made.
How We Collect Your Personal Information
When you visit the Site, we automatically gather specific information about your device. This includes details such as your web browser, IP address, time zone, and some of the cookies on your device. As you navigate the Site, we also collect data about the web pages or products you view, the websites or search terms that directed you to the Site, and how you interact with the Site. We refer to this automatically collected data as “Device Information.”
We gather Device Information through various technologies or tools like cookies, pixels, and similar technologies. This allows us to enhance your journey and tailor our offerings to better suit your needs.
When you shop with us, we gather important information to make your experience seamless:
Order Information: Your name, billing and shipping addresses, payment details (like credit card numbers), email, and phone number.
Just a heads up: We don’t store your credit card info!
Personal Information: This includes both your Order Information and any insights we gather about your device as you browse.
All this information helps us provide a tailored experience while safeguarding your privacy!
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
How We Use Your Personal Information
By using the Site and making a purchase, you consent to the use of your personal information as outlined below.
How We Use Your Order Information
We utilize the order information we gather to ensure a smooth shopping experience, which includes:
- Order Fulfillment: Processing your payment, arranging shipping, and sending you invoices or order confirmations.
- Communication: Reaching out to you via SMS, Email, WhatsApp, RCS, and other channels.
- Safety Checks: Monitoring orders for potential risks or fraud.
- Promotions: Sharing information and advertisements related to our products and services.
How We Use Your Device Information
The Device Information we collect helps us in several ways:
- Fraud Prevention: Screening for potential risks, particularly through your IP address.
- Site Improvement: Enhancing our platform by analyzing how customers navigate and engage with the site and evaluating the effectiveness of our marketing efforts.
Your information helps us serve you better while keeping your experience secure and enjoyable!
Sharing Your Personal Information
We share your Personal Information with trusted third parties to help us operate effectively, as outlined earlier. Here’s how we do it:
- E-commerce Support: We use WordPress to power our online store. You can learn more about how WordPress handles your Personal Information here.
- Delivery Services: Delhivery is our partner for delivering products directly to your doorstep.
- Analytics: We utilize Google Analytics to gain insights into how customers interact with our Site. For details on how Google manages your data, check their privacy policy here. If you prefer, you can opt out of Google Analytics here. Additionally, we may share your Personal Information to comply with legal obligations, respond to lawful requests (such as subpoenas or search warrants), or protect our rights. Your privacy is important to us, and we take these measures to ensure it!
Information We Obtain From Third Parties
We may collect information about you from external sources, including:
- Support Companies: Businesses that assist us with our site and services.
- Payment Processors: These services gather your payment details (such as bank account numbers, credit or debit card info, and billing addresses) to process your transactions and deliver the products or services you’ve requested.
- Automatic Data Collection: When you visit our site, open our emails, or interact with our services and ads, we or our partners may automatically gather certain information using tracking technologies like cookies, web beacons, and other similar tools. Any information we receive from these sources will be handled according to our Privacy Policy. We cannot guarantee the accuracy of the information from third parties, nor are
We responsible for their privacy practices. For more details, please refer to the section on Third Party Websites and Links.
User Generated Content
Our Services may allow you to post product reviews and other user-generated content. Please be aware that any content you submit to public areas will be accessible to anyone. We do not have control over who can view this information and cannot guarantee that those with access will respect your privacy or keep your content secure. Consequently, we are not responsible for the privacy or security of any information you choose to make public, nor for the accuracy or misuse of any information you disclose or receive from third parties.
Security and Retention of Your Information
While we strive to protect your information, please note that no security measures are foolproof, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure during transit, so we advise against using unsecured channels for sensitive or confidential communications.
The duration for which we retain your personal information varies based on several factors, including the need to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on your location, you may have various rights concerning your personal information. These rights may not be absolute and can apply only in specific circumstances. In some cases, we may decline your request as allowed by law.
- Right to Access: You can request access to the personal information we hold about you, including details about how we use and share it.
- Right to Delete: You may request the deletion of your personal information that we maintain.
- Right to Correct: You can ask us to correct any inaccurate personal information we have about you.
- Right of Portability: In certain circumstances, you may request a copy of your personal information and ask us to transfer it to a third party.
- Appeal: If we decline your request, you have the right to appeal our decision by replying directly to the denial.
You may also manage your communication preferences. We may send promotional emails, but you can opt out using the unsubscribe option included in those emails. Even if you opt out, you may still receive non-promotional emails regarding your account or orders. To exercise any of these rights, please follow the instructions provided on our Site or contact us using the details below. We will not discriminate against you for exercising these rights. We may need to verify your identity, such as through your email or account information, before responding to your request. If you choose to designate an authorized agent to act on your behalf, we will require proof of authorization and may need you to verify your identity with us directly. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have any concerns about how we handle your personal information, please reach out to us using the contact details below. If you’re not happy with our response to your complaint, you may have the option to appeal our decision based on your location. You can either contact us again using the provided details or file a complaint with your local data protection authority.
Contact
If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please feel free to contact us at +91 7862096126 or email us at hello@reevjewel.com.