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SHIPPING,ORDER TRACKING & DELIVERY
1. Are there shipping charges for my order?
We provide free shipping for all orders.
2. What is the dispatch time for my order?
We strive to ship your order within 1 to 7 days after it’s placed. Once your order is dispatched, you will receive a tracking link via email and SMS so you can easily monitor its progress.
3. What is the delivery time for my order?
We partner with top logistics providers in India to ensure a smooth delivery experience for your jewelry. After confirming your order, we usually dispatch it within 72 hours. Once shipped, most orders arrive within 4 to 6 business days, depending on your location. We aim to provide a fast and dependable delivery process to bring joy right to your doorstep. To track your order status, please visit tracking link shared to your email address.
4. Can I schedule delivery for a specific day and time?
We collaborate with top logistics companies for our jewelry deliveries. If you would like to receive your order on a particular day and time, we can submit a request to our delivery partners. However, please keep in mind that this service is not guaranteed.
5. Can I get my order delivered faster or on the same day?
We understand that quicker delivery is important, but at this time, we do not offer expedited or same-day delivery. We are actively seeking partnerships with leading logistics providers to enable same-day delivery in the future. Thank you for your patience and understanding!
6. What’s the process for tracking my order?
After your order is dispatched, you’ll receive updates via text, email, and WhatsApp, featuring your unique tracking ID and information about our delivery partner.
You can also visit our tracking page at LINK to follow your order’s progress in real time.
Happy following!
You can also visit our tracking page at LINK to follow your order’s progress in real time.
Happy following!
RETURN, REPLACEMENT & EXCHANGE
1. What is our hassle-free return policy?
At REEV, we believe shopping should be stress-free! That’s why we offer a 15-day return, refund, exchange, and replacement policy from the moment your order arrives at your doorstep. To ensure a smooth return, items should be in their original packaging and unused. Rest assured, REEV will carefully inspect all returned items before processing your refund.
Shop with confidence and peace of mind!
Shop with confidence and peace of mind!
2. What is the refund procedure for returned orders?
Refunds are processed within 48 hours of receiving the returned product at our warehouse.
– For Prepaid Orders: Refunds will be issued directly to the “REEV WALLET”.
– For Prepaid Orders: Refunds will be issued directly to the “REEV WALLET”.
3. In how many days will my return be picked up?
Your return will be picked up within up to 3 working days after you place the request. If it hasn’t been picked up by then, you can follow up for assistance.
4. What happens if I want to return the product after the return window is closed?
We apologize for any inconvenience, but please note that we are unable to accept returns after 15 days from the date of delivery. If you need to return a product, we recommend doing so within this timeframe to ensure your request can be processed. Thank you for your understanding.
5. When will I get my refund for returned order?
Pre-paid Orders: After the reverse pick-up is completed and we receive the product at our warehouse, your refund will be initiated within 48 hours. You will receive a notification via email and SMS. Please allow 7-10 working days for the refunded amount to appear in your account.
CANCELLATION & MODIFICATIONS
1. What is your Cancellation Policy?
You can cancel your order through our website as long as it hasn’t been processed. Please note that once your order is processed, we can no longer accept cancellation requests.
2. I placed the order by mistake, how can I cancel it?
Visit the REEV website.
Go to the MY Account section.
Log in with your registered email address.
View your active orders and look for the cancellation option next to your order ID (if it hasn’t been processed yet).
Go to the MY Account section.
Log in with your registered email address.
View your active orders and look for the cancellation option next to your order ID (if it hasn’t been processed yet).
PAYMENT & REFUNDS
1. What payment methods are accepted at REEV?
To ensure a seamless shopping experience, we offer a variety of payment options for your convenience. You can easily pay for your order using credit cards, allowing for quick and secure transactions. If you prefer, you can also use debit cards for direct payments straight from your bank account.
We also accept payments through UPI, enabling quick and secure transactions directly from your mobile device. Furthermore, we cater to a range of other major payment methods to accommodate your preferences.
We also accept payments through UPI, enabling quick and secure transactions directly from your mobile device. Furthermore, we cater to a range of other major payment methods to accommodate your preferences.
2. What should I do if the payment is deducted but I haven’t received the order confirmation?
After completing your payment, please allow 10-15 minutes to receive your order confirmation via email or text message. If you do not receive any confirmation within 24 hours, we encourage you to reach out to us through call, email, or chat for assistance.
In cases where your payment has been successfully received, we will manually create your order and initiate the shipping process promptly. However, if the payment has not reached us, the payment gateway will automatically process a refund to your original payment method within 5-7 working days.
If you have any concerns about your payment status or order confirmation, please don’t hesitate to contact our customer support team. We’re here to help ensure your shopping experience is smooth and satisfactory.
In cases where your payment has been successfully received, we will manually create your order and initiate the shipping process promptly. However, if the payment has not reached us, the payment gateway will automatically process a refund to your original payment method within 5-7 working days.
If you have any concerns about your payment status or order confirmation, please don’t hesitate to contact our customer support team. We’re here to help ensure your shopping experience is smooth and satisfactory.
3. Where will I get the refund money for the returned order?
For prepaid orders, refunds will be processed back to the “REEV WALLET”.
4. How many days will it take for the refund to reflect in my account?
All refunds are initiated from our side within 48 hours of your cancellation request or when the returned item is delivered to our warehouse.
For prepaid orders, the refund amount will be credited back to your “REEV WALLET” within 7 to 10 days following the initiation of the refund process.
If you have any questions about your refund, please don’t hesitate to reach out to our customer support team. We’re here to assist you!
For prepaid orders, the refund amount will be credited back to your “REEV WALLET” within 7 to 10 days following the initiation of the refund process.
If you have any questions about your refund, please don’t hesitate to reach out to our customer support team. We’re here to assist you!
PRODUCT
1. Is your jewellery made of pure silver?
Our silver jewellery is crafted from 925 silver, the purest form of jewellery-grade silver used globally. Each piece features a 925 stamp, ensuring that you receive a high-quality product you can trust.
2. I am not sure about what size I should choose?
We understand that sizing is a major concern when it comes to jewellery, so we’ve made it easy for you:
– Adjustable Rings and Toe Rings: Most of our rings and toe rings are designed to be adjustable for a comfortable fit.
– Chain-Type Bracelets: All chain-type bracelets come with extenders, allowing you to customize the length to your preference.
– Hard Bracelets: Our hard bracelets are either adjustable or available in standard sizes to suit different wrist sizes.
– Size Information: All pendants, chains, and necklaces have detailed size information provided on the product page and in the product images.
– Adjustable Rings and Toe Rings: Most of our rings and toe rings are designed to be adjustable for a comfortable fit.
– Chain-Type Bracelets: All chain-type bracelets come with extenders, allowing you to customize the length to your preference.
– Hard Bracelets: Our hard bracelets are either adjustable or available in standard sizes to suit different wrist sizes.
– Size Information: All pendants, chains, and necklaces have detailed size information provided on the product page and in the product images.
3. Will my jewellery look the same as shown in the images?
We take great care to ensure that the images on our website accurately represent our jewellery. However, some designs may appear slightly different due to lighting conditions. If you feel that your jewellery does not match the image you saw, please reach out to us.
PROFILE AND ACCOUNT
1. Do I need to create an account to order on the website?
To place your order, please create an account. If you choose to check out as a guest, keep in mind that you won’t have access to order history or tracking information on the website. Creating an account can help you manage your orders more easily!
2. I have forgotten my account password, what should I do?
No problem! If you’ve forgotten your REEV account password, just go to the login screen and click on “Forgot Password.” Enter the email address you used to register, and a password reset link will be sent to you. Click on that link to reset your password. If you need any more help, just let me know!
3. Are my personal details secure?
We prioritize customer privacy. We don’t store any financial details like credit card numbers or bank account info. Any personal data we collect—such as your name, email, phone number, or delivery address—is kept secure and used solely for shipping your orders and providing order updates. Rest assured, your data will never be shared with third parties. If you have any questions or concerns, feel free to ask!